The latest from Solihull Chiropractic Clinic
Solihull Chiropractic Clinic Gains PPQM AwardPosted on Feb 14, 2016
The RCC Patient Partnership Quality Mark: Meeting Patient Expectations
“The Royal College of Chiropractors believes that chiropractic services should be centred on the users of those services. The College supports the delivery of services that are flexible and responsive to the needs of patients, acknowledging them as partners in their own care.”
This view is endorsed by The Royal College of Chiropractors Lay Partnership Group (LPG), a forum that provides a patient and public viewpoint with regard to College business, and develops initiatives to support patient advocacy. The LPG has a number of patient and public representatives, including the Chairman of the Chiropractic Patients Association, as well as chiropractors who work with the group to provide professional advice.
The Group launched a new quality mark for chiropractic practices. This Patient Partnership Quality Mark (PPQM) is awarded to recognise excellence in terms of meeting patient expectations. Practices are required to demonstrate they meet patient expectations in a wide range of areas, as identified by the lay members of the LPG, including the following:
- Booking systems and out-of-hours cover
- Cleanliness and safety
- Patient education
- Record keeping
- Other forms of care offered
We are delighted at Solihull Chiropractic clinic to have received this award.
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At Solihull Chiropractic Clinic you will always find a warm and friendly welcome. Our professional approach, gentle treatment and the great care we take of our patients have helped us to become a centre for excellence.