How we handle your data

Privacy Notice

Solihull, Dorridge and Balsall Common Chiropractic Clinics Privacy

Notice – New and Existing Patients

At Solihull Chiropractic Clinic we have spent thirty years helping patients, to the best of our ability.

Looking after the personal data you share with us is a hugely important part of this process. We

want you to be confident that your data is safe and secure with us, and to understand how we use it

to provide you with excellent chiropractic health care.

Who We Are

We are the Solihull Chiropractic Clinic, 2 Northbrook Road, Shirley, Solihull, West Midlands, B90 3NT

telephone number 0121 744 6627, email address For the purposes

of processing your personal data we are the controller.

Data Protection Officer

As we record and use sensitive health data, we take the protection of this data very seriously. We

have therefore appointed a Data Protection Officer (our Practice Manager) who is your first point of

contact for any matters regarding your personal data. She can be contacted on 0121 744 6627, her

email address is and her postal address is Solihull Chiropractic Clinic,

2 Northbrook Road, Shirley, Solihull, West Midlands, B90 3NT

The Personal Data We Process and What We Do With It

We record and use the following categories of personal data: name, address, telephone numbers,

email address, date of birth, health information including medical history, diagnosis and treatment

data. Our lawful basis of processing this data is one of contract and, for the health information, the

provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat

you with your explicit consent.

Retaining Your Personal Data

Whilst you are receiving treatment from our clinic we will continue to store and use your personal

data. Once you have been discharged, we will be required to retain your personal data for a

minimum of 8 years.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of

rectification, a right of erasure and a right to restrict processing.

You may request a copy of your data at any time. Please make such a request in writing or by email

to the Data Protection Officer, whose details are shown above. Please provide the following

information: your name, address, telephone number, email address and details of the information

you require. We will need to verify your identity so we may ask for a copy of your passport, driving

license and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact

the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, please contact the Data Protection Officer, whose details

are shown above.

If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose

details are shown above.

Data Breaches

Should your personal data (that we control) be lost, stolen or otherwise breached, where this

constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give

you the contact details of the Data Protection Officer who is dealing with the breach, explain to you

the nature of the breach and the steps we are taking to deal with it.

Should You Wish To Complain

You can contact the ICO via their website: should you wish to make a complaint

about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data

If you have any queries please don't hesitate to get in touch, you can leave a message on our contact page, phone us on 0121 744 6627 or Email us at

At Solihull Chiropractic Clinic you will always find a warm and friendly welcome. Our professional approach, gentle treatment and the great care we take of our patients have helped us to become a centre for excellence.

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