Solihull, Dorridge and Balsall Common Chiropractic Clinics Privacy
Notice – New and Existing Patients
At Solihull Chiropractic Clinic we have spent thirty years helping patients, to the best of our ability.
Looking after the personal data you share with us is a hugely important part of this process. We
want you to be confident that your data is safe and secure with us, and to understand how we use it
to provide you with excellent chiropractic health care.
Who We Are
We are the Solihull Chiropractic Clinic, 2 Northbrook Road, Shirley, Solihull, West Midlands, B90 3NT
telephone number 0121 744 6627, email address firstname.lastname@example.org. For the purposes
of processing your personal data we are the controller.
Data Protection Officer
As we record and use sensitive health data, we take the protection of this data very seriously. We
have therefore appointed a Data Protection Officer (our Practice Manager) who is your first point of
contact for any matters regarding your personal data. She can be contacted on 0121 744 6627, her
email address is email@example.com and her postal address is Solihull Chiropractic Clinic,
2 Northbrook Road, Shirley, Solihull, West Midlands, B90 3NT
The Personal Data We Process and What We Do With It
We record and use the following categories of personal data: name, address, telephone numbers,
email address, date of birth, health information including medical history, diagnosis and treatment
data. Our lawful basis of processing this data is one of contract and, for the health information, the
provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat
you with your explicit consent.
Retaining Your Personal Data
Whilst you are receiving treatment from our clinic we will continue to store and use your personal
data. Once you have been discharged, we will be required to retain your personal data for a
minimum of 8 years.
As we process your personal data, you have certain rights. These are a right of access, a right of
rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email
to the Data Protection Officer, whose details are shown above. Please provide the following
information: your name, address, telephone number, email address and details of the information
you require. We will need to verify your identity so we may ask for a copy of your passport, driving
license and/or recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact
the clinic directly and any necessary corrections to your data will be made promptly.
If you believe we should erase your data, please contact the Data Protection Officer, whose details
are shown above.
If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose
details are shown above.
Should your personal data (that we control) be lost, stolen or otherwise breached, where this
constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give
you the contact details of the Data Protection Officer who is dealing with the breach, explain to you
the nature of the breach and the steps we are taking to deal with it.
Should You Wish To Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint
about the way we are processing your personal data.
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data